Privacy Policy

Welcome To XbyX Sports Hub

At XbyX Sports Hub, accessible from xbyx.7ae.ae, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by XbyX Sports Hub and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us ("Information") will be handled by us in connection with your access and use of the website, and/or the mobile application (collectively, the "Platform"), services and applications (collectively, the "Services"). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy. This policy is applicable only to information collected through our platform and is not applicable to any information collected offline or via channels other than this website and associated mobile application.

References in this Privacy Policy to "we", "our" or "us" (or similar) are references to XbyX Sports Hub, References to "user" or "you" (or similar) are references to you as an individual or legal entity as the case may be.

By using our website and associated mobile application, you hereby consent to our Privacy Policy and agree to its terms.

 

What information we may collect from you

We may collect and process the following Information about you:

  1. Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g. social media logins), subscribing to our Services, or requesting further services;

  2. the Information you provide when you enter into a promotion via our Platform, provide reviews, testimonials or feedback on our Platform;

  3. Information you provide us, or that we may collect from you, when you report a problem with our Platform;

  4. a record of correspondence if you contact us;

  5. general, aggregated, demographic and non-personal Information;

  6. if you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;

  7. details of transactions you carry out through our Platform;

  8. details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, "Cookies"));

  9. any other Information we consider necessary to enhance your experience on the Platform.

 

How we will use your information

We may use Information held about you in the following ways:

  1. to provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

  2. to carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;

  3. to improve our Services and to deliver a better and more personalised service to you;

  4. to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;

  5. to notify you about changes to our Services;

  6. for any other reason which we consider necessary to enhance your experience of the Platform;

 

 

To whom we may disclose your information

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

  1. Other Businesses. To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. Ground owners, payments processers to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Services more efficient

  2. You understand that it is important that such businesses have access to the relevant Information to perform their functions. By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.

  3. Marketing and Promotional Offers. We may also use your Information to provide you with information about the services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages and news feed cards.

  4. Business Transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.

  5. Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organizations for various reasons, such as fraud protection and credit risk reduction.

Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

 

How we store your information

We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.

 

What security measures we apply

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy and to protect against unauthorised access or alteration to, disclosure, or destruction of your Information. Only those authorised employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information. 

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.

 

 

How can you access and amend your information

You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

XbyX Sports Hub uses 'cookies'. These cookies are used to store information, including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising the content of our website and associated mobile applications based on visitors' information.

 

 

Log files

XbyX Sports Hub follows a standard procedure of using log files. These files log data about visitors when they visit our website and associated mobile applications. The information collected by log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

Data protection rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: 

The right to access – You have the right to request copies of your personal data. (The right is not absolute and may be subject to payment of fee amount).

The right to rectification – You have the right to put forward a request to correct any information that you believe is inaccurate. You also have the right to request the completion of any information that you believe to be incomplete. 

The right to erasure – You have the right to request that we erase your personal data under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions. 

The right to object to processing – You have the right to object to our processing of your personal data, subject to conditions. 

The right to data portability – You have the right to request that we transfer the data that we have collected for another organisation or directly to you under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Children's information

One of our biggest priorities is ensuring the protection of children below the age of 18 while using our service. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. XbyX Sports Hub does not knowingly collect any personally identifiable information from underage children. If you think that your child is provided any such information on our website and associated mobile application, we strongly encourage you to contact us immediately and we will do our best effort to promptly remove such information from our records.

 

Changes to this privacy policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or technological advances. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

 

How to contact us

If you have any queries about your Information on the Platform, please get in touch with us at  support@xbyx.7ae.ae. with a thorough description, and we will try to resolve it.